To add to an existing app, click on the down arrow on the right side of the app's row and select " Edit".To create a new app, click " New Lightning App" in the top right corner.Here, you can either add SMS Inbox to an existing lightning app or create a new one.In Salesforce, go to Setup > Apps > App Manager.To configure the SMS Inbox, follow these steps: Click on the contact or lead to visit the record page.Click-to-reply within the SMS Inbox component.The SMS Inbox includes these key features: Instead of visiting a contact or lead record to view recent messages, you can configure the SMS Inbox in the lightning toolbar or on a dashboard for easy viewing. The SMS Inbox component allows users to see messages from all of the leads and contacts that they own. The above steps are required for Inbox to show the correct Lead or Contact record on the incoming message Create and Edit Email Templates in Email Template Builder. Create Salesforce Tasks from Inbox Mobile. Define Advanced Settings for Salesforce for Outlook. "TwilioSF_Account_c" field needs to be populated only if the customer org is using personal account Customize the Fields that Display on Tasks in the Activity Timeline.
Update the custom field "TwilioSF_Contact_c", "TwilioSF_Lead_c" and "TwilioSF_Account_c" on the TwilioSF_Message_c object for all existing messages.Please note: If you are using any version older than 4.84 of the Twilio for Salesforce App, then before upgrading to latest version, please ensure the following for Inbox to work properly.